How we work
How a project runs with us.
Building work goes wrong for boring reasons: nobody decided the order, nobody told the next trade, nobody wrote down what was agreed. This is how we run a project so that doesn’t happen. It isn’t complicated — it’s just done every time.
01
The phone call
You ring Ted on 07304 311298 or email, and describe the problem rather than the solution — “the garden’s unusable”, “the drains are backing up”, “the flat needs sorting between tenants”. Ten minutes on the phone usually tells us whether it’s a job for us, and we’ll say so either way.
Useful to have to hand: roughly when you’d like it done, and whether anyone else has already quoted.
02
Coming to look
Almost nothing about a building job can be judged from a photo. We come out, walk it with you, take levels and measurements where they matter, and talk about what’s realistic. You’ll get an honest view — including when the answer is that you don’t need the work you thought you needed.
Site visits get arranged around you, evenings and weekends included.
03
Scope, order and price
You get back a written scope: what’s being done, in what order, what’s included and what isn’t, and which stages need a specialist. Anything that genuinely can’t be priced until something is opened up is flagged as exactly that, rather than buried as a surprise later.
If a stage is better done by a specialist, we say who and why before you commit.
04
Getting the right people in
We brief and schedule the trades the job needs and make sure they arrive in the right order with the right information. You don’t hold five phone numbers and you don’t referee between them — that’s our job, and it’s what clients tell us made the difference.
Reviewers have described us “matching” them with contractors and being recommended on as a firm to call.
05
On site, and telling you what’s happening
While the work runs you get told what happened this week and what happens next, including the weeks where the honest answer is “we’re waiting on the groundworks to cure”. Changes get agreed before they’re carried out, not after.
One point of contact throughout: Ted.
06
Walking it through at the end
We walk the finished job with you and write down anything that isn’t right. Snags get put right rather than argued about, the site gets cleared, and you get told what — if anything — needs looking at in a year’s time.
Then, if you’d rather never think about it again, that’s a good outcome too.
The bit worth paying for isn't the tools.
Anyone can find a bricklayer. What's hard is knowing which one, in what week, after which other trade — and having somebody chase it when the answer changes. That coordination is the thing our clients single out, and it's the reason another local firm sent a client of theirs to us rather than handle a drainage job themselves.
It also means we'll tell you when a job doesn't need us. If what you want is one trade for one afternoon, we'll happily point you at the right person and leave you to it.
Start at stage one
A ten-minute phone call usually settles whether this is a job for us. Ted will tell you either way.